Complaints Procedure

Comments and compliments are always welcome.

However, should you have a complaint we operate a complaints procedure 

that adheres to National Criteria.

Any complaint should initially be made to the practice in person, by post, by telephone, or by email: referral@bordersortho.demon.co.uk 

We believe this will provide the best chance of dealing with your complaint informally, thoroughly and quickly. Patient care and satisfaction is our top 

priority and we aim to resolve any complaints with this in my mind.

However, if you are not satisfied with the outcome of your complaint or the 

way in which it was handled then you can contact the Complaints Officer, NHS Borders, Borders General Hospital, Melrose, TD6 9BS

Alternatively, navigate to www.dentalcomplaints.org.uk where you can find 

information regarding the process for both Private and NHS complaints